Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

I have been coming to Poirier's Service Center for over 20 yrs. By far the most reliable, honest and thorough service center in Florida. Mr. Poirier and his staff are always friendly and take the time to go over every detail with you. Definitely 5 stars !!!!


-Annabelle T.

I have been coming to Poiriers Service center since 1996. I have always been very satisfied with the service, knowledge and courtesy displayed at this place of business. No matter what kind of vehicle, Ken and his staff have always kept my vehicles running in tip-top shape. May God bless them always!


-David T.

I was super-impressed with Poirier's. Every person working there was polite and professional in their dealings with customers. They fixed my car (needed brakes) while I waited, and the price was very fair for the work done. I think I have found THE place to get my car serviced when I am in Florida for the winter.


-Deb B.

For years my Dad and I have been taking our vehicles to Poirier's for both routine maintenance and repairs. You can count on the guys to provide great quality service at a reasonable price with no surprises. The staff is friendly, knowledgable and very accommodating. And the car is always ready when they say it will be. Finally, unlike too many car repair shops, at Poirier's, you never feel like you've been taken for a ride. They are honest, trustworthy and do a great job.


-Richard C.

We have been going to Poirers for ten years. I have never had a bad experience. In fact it is always a pleasure doing business with them. Extremely fair pricing, and outstanding labor. They never nickel and dime you, and are most honest auto folks around. These guys set the standard for integrity!


-Seana R.

I'm not difficult to please. All I want from any service provider is good work and a fair price. I found Poirier's a few years ago and gave them a try mostly because of the great reviews I read online. I have had consistently good service since that time. I recommend them to anyone in the area. I don't go to anyone else.


-Jim Y.

Poirier's Service Center has taken care of my vehicles for all nine years I lived in Florida. Was recommended to me by a friend and I would never consider going elsewhere. There was only one time when they couldn't figure out what was wrong, and when they redid the work they only charged me for parts but no additional labor. Yes, it will cost you $50 bucks for an oil change, but you know you are getting trustworthy service. Most of all, this single woman was never disrespected. Ken Poirier and his staff have the highest integrity. Take your car to them!!


-Meg D.

For 9 years I've experienced the excellent auto service provided by Poiriers. This is an honest team whom one can feel secure that they're not being "ripped-off." This is the only auto service that I use, even with a brand new car.


-Nancy M.

Ken, thanks again for excellent, honest, reliable service. It's been a pleasure to to business with you over the last 27 years.


-Dan C.

What a great place to do business. Awesome customer service. Wow!


-Brian H.

I have been going to Poirier's for years. They are the most trustworthy and complete automotive center in South Florida!!! I highly recommend them. Thank you again everyone at Poirier's Auto Service!


-Collete W.

These guys do a fantastic job. I've never had a bad experience. I really appreciate two things besides the great work. One is that they never give recommendations to fix or change things I don't need. The other is that Ken (the owner) calls us a few days later to check in and make sure we were satisfied with the work.


-Brad J.

My car is getting old and I feel like I have been living here lately. But Poirier's is the first service center I have trusted, and I know what they say needs to be done, really does need to be done. They are upfront and honest with you, and are always trying to help. Even in emergency situations I know I can come here and I am in good hands. The only downside is Poirier's isn't open on the weekends (and that's usually when my car decides to play dead) but with such great service I really don't mind waiting the couple days.. definitely worth it. Really glad I found this place.. I don't trust anyone else with my car!


-Audrey R.

Not only were they the best price around, their waiting area is nice and clean and didn't have that usually stinky smell which is typical with mechanic shops. It made my wait much more pleasant as they changed my front and back brakes. Also, The mechanic showed me what the brakes looked like before deciding which service would be needed. They also take appointments, which helps a lot. We will be using them for all of our maintenance and repair needs.


-Kimberly W.
  • ASE (Automotive Service Excellence)
  • AutoWares - BTB - CSC
  • Pompano Beach Chamber of Commerce
  • Spanish River Church
  • IATN (International Automotive Technicians' Network)
  • ASE Master Technician
  • BBB Accredited Business
  • Mitchell1
  • BG Products
  • Interstate Batteries
  • Gates
  • Havoline
  • Car Care Aware
  • Call Us For Service: 954-943-1445